Privacy Policy
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how NEOVEAI ("we", "us", "our") collects, uses, and protects your information when you use our website and services.
1. Information We Collect
We may collect the following information:
- Email address or contact information you provide
- Files uploaded for enhancement
- Technical details (browser, device, IP, analytics)
- Payment information (processed securely through third-party payment providers — we do not keep card details)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Improve service quality and user experience
- Provide customer help
- Detect and prevent fraudulent activity
- Comply with legal duties
3. File Privacy & Security
Your uploaded media files (pictures, videos, AI-generated content):
- Are used just to process your order
- Are never shared publicly
- Are never utilized for training AI
- Are never sold to third parties
- Can be deleted by request at any time
5. Payment Security
Payments are processed through secure third-party suppliers compatible with worldwide payment and encryption standards. We never keep card numbers or critical payment data.
6. Data Retention
We retain your files briefly for the purpose of processing your order. Files can be erased earlier upon request.
7. Your Rights
You may request:
- Access to your data
- Correction of erroneous information
- Deletion of your data
Contact us through our help system for such requests.