Refund Policy
Our commitment to fair and transparent refund practices.
At NEOVEAI, client satisfaction is a priority. Because our method incorporates human engagement and manual adjustments, monetary refunds are not granted. Instead, we issue service credits that can be used for future image or video upgrades.
Refunds Are Provided When:
- •We cannot enhance or restore the file to a decent standard
- •The file is technically impossible to process
- •A duplicate payment happened
- •An internal fault prevented delivery of your order
Refunds Are Not Provided When:
- •Work has already begun and results meet the defined service scope
- •You alter your mind once the task has started
- •You expected results that are physically or technically impossible
- •You utilized the service for free using previously allocated credits
How Credits Work
- Credits stay in your account and can be used to process new photographs or videos anytime.
- Credits do not expire unless specified otherwise.
For credit requests, contact our support system with your order details.