Terms of Service
Please read these terms carefully before using our services.
By using NEOVEAI ("Service"), you agree to the terms below.
1. Use of Service
- You may post only content you own or have permission to change.
- You promise not to submit unlawful or harmful content.
2. Order Processing
- Delivery time may vary based on file complexity.
- We may deny an order if the file is too damaged or technically unable to repair.
3. Revisions
We give appropriate changes to ensure satisfaction as long as demands match with the service scope.
4. Payments
- Payments are conducted through secure third-party suppliers.
- Prices may change at any time.
5. Refunds
NEOVEAI offers credit-based returns exclusively, not monetary refunds.
You may gain service credits if:
- We are unable to improve the file to a usable level
- The suggested upgrade is technically unfeasible
- A genuine processing problem happened on our side
Credits can be utilized for future image or video improvement services. Once work has begun or data have been supplied, cash refunds are not offered.
6. File Rights & Ownership
- You retain full rights to your posted content.
- NEOVEAI claims no ownership over your files.
- Processed outputs belong to you.
7. Limitation of Liability
NEOVEAI is not accountable for:
- Issues caused by corrupted or unusable files
- Loss of data from your side
- Service outages or delays
- Indirect or incidental damages
8. Updates to Terms
We may amend these terms at any moment. Continued usage of the Service signifies your acceptance.